Borrower Complaint Form

File a complaint

If you have a complaint about an institution of the Farm Credit System, you may use our online process to report your complaint. The more information you provide, the better we can review your concerns. If your complaint does not involve a Farm Credit System institution, we may be unable to assist you

Do you wish to submit this complaint anonymously?

NO, I will provide as much information as I can so the FCA may investigate my complaint in a timely manner.

YES, I wish to to be anonymous with the understanding that it may hamper the FCA's ability to follow up on my submission.

To make sure your complaint reaches the right person for follow-up, please select one of the following options:

I am a borrower or loan applicant of a System institution.

I am NOT a borrower or loan applicant of a System institution.

Your first name (required)

Your last name (required)

Your email (required)

Your phone (required)

Loan number

Borrower's/applicant's first name

Borrower's/applicant's last name

Institution involved (required)

Please tell us which, if any, borrower rights you believe have been violated:

The right to know the current effective rate of interest on my loan by the date it closed

The right to be informed that I am required to purchase at-risk stock in my FCS institution

The right to receive copies of all the documents I signed by the time the loan closed

The right to be informed promptly as to whether my loan application was accepted, reduced, or denied

The right to have first refusal when my FCS institution decided to sell agricultural property it had acquired from me

The right to receive cooperation from my FCS institution when I sought mediation

The right to be informed of my right to request restructuring for my loan when I could not meet current payments and my loan became distressed

The right to obtain a credit committee review of a denial or reduction of a loan request and a denial of a restructuring request

If none of the options above apply, describe the nature of your complaint. Please provide a brief summary in 255 characters or fewer.

Complaint details Please provide all details, dates, names, events, and any other relevant information.

If you would like to submit documents supporting your complaint, please email them to BorrowerComplaints@fca.gov.

We keep your correspondence confidential. However, during our review, it may be helpful to release your name to the institution involved. May we have your permission to do so?

Yes, you may release my name to the institution.

No, you may not release my name to the institution.